Summary:
 
The Care Manager is responsible for coordinating, implementing, and overseeing personalized care plans for clients receiving in-home support services. This role ensures that clients receive high-quality, person-centered care and maintain their overall well-being. The Care Manager acts as the primary liaison among clients, families, caregivers, and healthcare professionals, ensuring that care is delivered effectively and complies with regulatory standards and organizational policies.

This position demands excellent organizational and communication skills, a compassionate approach to client care, and the ability to handle multiple priorities in a fast-paced environment.

Minimum Qualifications: 
 

· Degree in Nursing, Social Work, Gerontology, or a related field, licensed as an RN or LVN in the State of California. 
• Two years of experience in home care, home health, or related field. 

• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience, including clients, families, caregivers, and other professionals.
• Must possess impeccable follow-up and attention to detail and be able to exercise initiative, problem solve, and apply sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.
• Being fluent in both English and Spanish is a plus.

Essential Duties and Responsibilities:

o Conducting assessments, developing and updating care plans, monitoring service delivery, managing caregiver schedules, and maintaining accurate documentation.
• The Care Manager also provides support and guidance to caregivers, ensuring compliance with care standards and promoting professional growth.
Collect fees for initial services at the time of assessment or by the first day of service. 
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver, and set expectations for service delivery; ensure the client's in-home binder with a printed copy of the care plan is easily accessible in the client’s residence. 

• Supervise client care provided by agency personnel to ensure: 
o Caregiver reviews the client’s care plan before service provision and whenever there is a change in the care plan. 
o Caregivers comply with the care plan. 
o Caregivers implement proper infection control practices. 
o Caregivers observe, recognize, and immediately report changes in the client’s service needs or condition. 
o Caregivers are familiar with and implement emergency procedures for clients. 
o Caregivers possess the necessary skills required for service needs. 
 
 Physical and Environmental Demands: Travel to the client’s place of residence using a reliable means of transportation. 
 
Organizational Relationship: Reports directly to the Operations Manager or the C.E.O
 
Classification: Exempt
 
Position Type and Expected Hours of Work: Part-time or Full-time. 
 
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.